Using Your Own Modem or Router
Wakey includes a complimentary modem and router loan with every active Internet subscription. Depending on inventory, equipment may be new or certified refurbished (Grade A, B, or C). All equipment is fully tested and verified for performance before deployment.
Wakey Equipment at a Glance
Equipment Included
A compatible modem and router are loaned with every active Wakey Internet subscription.
New or Certified Refurbished
Equipment may be new or certified refurbished Grade A, B, or C depending on inventory.
Prefer Your Own Equipment?
No problem. Approved customer-owned DOCSIS 3.1 hardware may be used after compatibility verification.
Equipment We Typically Provide
The exact equipment supplied depends on inventory, your service area and network compatibility. Typical Wakey equipment includes:
Technicolor TC4400
DOCSIS 3.1 Cable Modem
CBN CD8000
DOCSIS 3.1 Cable Modem
Sercomm DM1000
DOCSIS 3.1 Cable Modem
Hitron ARIA2210
Wi-Fi Router or equivalent*
Bringing Your Own Modem?
Already have your own equipment? No problem!
Before placing an order, please send our Customer Service team a clear, legible photo of the modem's label so we can verify compatibility with the applicable network.
Please make sure we can clearly see:
- Model / Model Number
- Serial Number
- MAC Address
- Current Firmware / Software Version
Important: A supported modem model may require a specific firmware or software version to be eligible for activation.
Approved Modems — DOCSIS 3.1 West Network
Alberta • British Columbia • Saskatchewan • Manitoba
West Network — Approved Hardware
The modem model and applicable firmware/software version should match the approved network requirements below.
| Modem | Approved Firmware / Software |
|---|---|
| CBN CD8000 | 7.13.198.12 |
| CBN CH8568 | 7.13.198.53 |
| Hitron CODA-45 | 7.2.4.7.1b4 |
| Hitron CODA-4680 | 7.2.4.5.2b8 |
| Hitron CODA-56 | 7.2.4.7.1b7 |
| Hitron CODA-5610Q | 7.2.4.5.3b7 |
| Motorola MB8600 | 19.3.16 |
| Sercomm DG4244 | 1.14.04.012 |
| Sercomm DM1000 | 1.21.04.025 |
| Technicolor CGA4234 | CGA4234-PSIP-13-A000-c0200r191-200730 |
| Technicolor TC4400-AM | 70.13.41-180903 |
Approved Modems — DOCSIS 3.1 Ontario Network
Ontario Network — Approved Hardware
The modem model and applicable firmware/software version should match the approved network requirements below.
| Modem | Approved Firmware / Software |
|---|---|
| CBN CD8000 | 7.13.198.12 |
| CBN CH8568 | 7.13.198.53 |
| Hitron CODA | 7.2.4.3.1b3 |
| Hitron CODA-4582U | 7.2.4.5.1b8 |
| Hitron CODA-4680 | 7.2.4.5.2b8 |
| Hitron CODA-56 | 7.2.4.7.1b7 |
| Hitron CODA-5610Q | 7.2.4.5.3b7 |
| Sercomm DG4244 | 1.14.04.012 |
| Sercomm DM1000 | 1.21.04.025 |
| Technicolor CGA4234DGW | CGA4234-P15-13-CA902-c0200r181-191007 |
| Technicolor TC4400 | 70.13.43-190628 |
| Vantiva CGA4234VGW | CGA4234-19.3A42-55-UNIFIED-UBIFS-230925 |
| Vantiva CGA4236VGW | CGA4236NAM-19.3A54-58-UNIFIED-TSFS-231212 |
Important Equipment Requirements
DOCSIS 3.0 and older equipment is grandfathered. These devices are no longer eligible for new activations, service moves, or plan changes where DOCSIS 3.1 equipment is required by the applicable last-mile network.
Firmware matters. A modem model appearing on the approved list does not necessarily mean every firmware or software version of that modem is supported.
Using customer-owned hardware? Wakey cannot provide warranty coverage, guarantees, or technical support for third-party equipment.
Any service issue determined to be caused by customer-owned or customer-maintained hardware remains the customer's responsibility.
A Quick Note About Compatibility
Network equipment requirements can change over time as our last-mile network partners update their platforms, firmware and DOCSIS requirements.
Before purchasing a modem specifically for Wakey service, we strongly recommend confirming the model and firmware with our team first.
* Equipment models are subject to inventory and network availability. Maximum Internet speeds depend on network availability, subscribed service, modem and router capabilities, connected devices, Wi-Fi conditions and other factors.
