01 / Digital by design
Self-serve when you want it.
Manage billing, review service details and find answers with intuitive online tools—anytime.
A real team is here for you
Need a hand? Let's find the right one.
Wakey is 100% digital: powerful self-serve tools, helpful automation and a mighty human team available by live chat, SMS and email. No endless phone queues—just easier ways to get things done.
02 / People first
Real humans, real help.
Our friendly team is available through chat, SMS and email. No endless phone wait times.
03 / Fast by intention
We aim for under 90 seconds.
Our goal for initial live-chat and SMS responses is under 90 seconds during staffed hours. We’re human, so actual response times can vary.
Knowledgebase
Browse service guides, setup help and troubleshooting articles.
Go to KnowledgebaseContact the team
Open live chat with Wakey. Monday–Friday 8am–9pm PT; weekends 9am–5pm PT.
Go to Contact the teamNetwork status
Check current service status and scheduled maintenance notices.
Go to Network statusOpen a support ticket
Send the team a secure request through the existing support system.
Go to Open a support ticketAnnouncements
Read official service and company announcements from Wakey.
Go to AnnouncementsAlready a customer?
Your secure account is still right here.
Sign in to manage service, billing and existing support requests.
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